City & Guilds 1884 Level 2 Certificate in
Conflict Management

METT Ltd is now offering a nationally recognised City & Guilds 1884 Level 2 Certificate in Conflict Management. Why? Because more people have to deal with abusive or aggressive behaviour on a daily basis. Do you want to be able to read the signals before a situation escalates to violence? Then let our experienced team of professionals help you.

In many jobs, you could find yourself faced with customers or members of the public who become aggressive or even violent. We can also combine a 1 day HSE Emergency First Aid at Work course with this programme, as well as a 1 day Break Away Techniques course This qualification will help learners recognise when a situation is becoming confrontational and take steps to diffuse and calm the situation. It is appropriate for anyone who may encounter such situations in the workplace, such as those working in the security, care, transport or education sectors.

Questions you should ask Are you or your staff capable of dealing with confrontational situations? Have you or your staff been trained how to read body language? Do you or your staff feel vulnerable and lack the confidence to deal with confrontation? If so let us help you become confident and self empowered to deal with any situation.

The qualification structure
The Level 2 qualification consists of 1 unit which focuses on the following:

• Assess and reduce the risk of violent behaviour in the work environment.
• Identify behaviour that indicates an escalation towards violence and take appropriate measures to avoid or calm and defuse the situation.
• Identify post incident support and report the circumstances to provide information for personal and organisational learning.

City and Guilds 1884 Award is suitable for those who work, or want to work, as:

• Security Guards and Public Area Personnel
• Education providers
• Customer Service Positions
• Bailiffs
• Door Supervisors
• Event and Entertainment Personnel
• Reception staff

What our delegates say about the course:
‘The course was logical and simple to understand, relating to real situations; the trainers were friendly and knowledgeable’.
‘The scenario training was excellent, allowing us to put all we had learned in to practice’.

New course dates coming soon - please phone for details and your requirements

Contact METT Ltd